Salesforce CRM
Salesforce Solutions Built Around Your Business, Not the Other Way Around
At AI Forge, we help organizations unlock the full potential of Salesforce through tailored consulting, implementation, and optimization services. Our team brings deep experience across multiple Salesforce clouds—Sales, Service, Marketing, Experience, and more—delivering solutions that are scalable, user-centric, and results-driven. Whether you’re starting fresh or optimizing an existing Salesforce instance, we align your CRM with your business objectives and user workflows.
We specialize in integrating Salesforce with external systems, automating business processes, and enabling real-time data intelligence. As Salesforce rapidly evolves, AI Forge stays ahead with cutting-edge features including Salesforce Einstein, Einstein GPT, and industry-specific AI enhancements. These tools empower sales, service, and marketing teams with predictive analytics, AI-assisted automation, and natural language insights.
From SMBs to enterprises, we tailor each deployment to maximize ROI and user adoption. With a strong emphasis on governance, data quality, and change management, we ensure long-term success. At AI Forge, we don’t just implement Salesforce—we transform it into a powerful engine for growth and intelligent engagement.
Salesforce Implementation & Customization
We deliver full-cycle Salesforce implementations customized for your industry, processes, and teams. Our consultants configure workflows, objects, and dashboards that enhance productivity and user experience. Whether it’s Sales Cloud, Service Cloud, or Experience Cloud, we bring expertise in creating scalable, intuitive environments.
Salesforce AI (Einstein & GPT Integration)
AI Forge helps you tap into the latest AI-powered Salesforce features like Einstein GPT, predictive scoring, and intelligent case routing. These tools use generative AI and machine learning to automate tasks, personalize customer journeys, and forecast outcomes. We configure and fine-tune these features to enhance performance across CRM operations with minimal learning curve.
Data Integration & Automation
We specialize in connecting Salesforce with ERP systems, marketing platforms, analytics tools, and legacy applications using APIs, MuleSoft, and third-party connectors. Our automation experts design seamless workflows to reduce manual tasks, eliminate silos, and improve decision-making. With AI-driven process builders, we future-proof your CRM infrastructure.
User Training & Support Services
Success with Salesforce isn’t just about implementation—it’s about adoption. AI Forge provides hands-on training, role-based enablement, and continuous support to help your teams get the most out of Salesforce. We also offer Admin-as-a-Service and enhancement support for organizations seeking long-term value.